mail order mountain bike sales return to homepage mountain bike accessories bicycle frames built bikes mountain bike kits Frequently Asked Questions

Click on question below. If you do not find the answer to a specific question, just ask, CONTACT DREAMRIDE.

How do I get permission or hide my purchase from my wife?
Just how high does high-end go? What about a full suspension with 2 wheel drive weighing 18lbs?
Which bike that you offer is best for me?
What do you recommend in each category--freeride, trail, cross country, road?
What do you think of the 29 inch wheel mountain bike?
How can I get the passwords to the DSE clients section of your website?
What are the best bikes you offer by category?
What bikes at Dreamride have become personal favorites to the owners and guides?
I only want one bike. Which bike does it all?
Where can I get the parts list for the complete bikes?
How do I order my bike?
I can get it cheaper at BIKEPOO.COM. Why buy my bike from Dreamride?
What happened to Ibis?
What happened to those other bikes you were carrying?
How can I go about having a custom bike built to my specs?
What's up with the toll free tech line for purchase clients?
What's the deal with the Moab vacations as part of a bike purchase?


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How do I get permission or hide my purchase from my spouse?

Men: Permission is out of the question, unless you have a wife who was born in Belgium and/or actually loves you and wants you to be happy. But, so much for your happiness, ask forgiveness not permission. You work for a living, bring all the money home and she spends it, right? The best way to proceed is deception: Hide your purchase by using the same credit card you use for internet porn, then put the bike with your tools in the garage. Ride it while she is out screwing your best friend. One client (and this is true, not a joke like the rest of this answer) hides his one dozen Moots bikes in a shed and every single bike has the same color scheme; black parts and titanium frame. His wife thinks he has one. What a ploy!
Women: If you ask permission, you are a pussy. Get the damn bike. Use his money!
Gays and lesbians: Get TWO bikes. Give one to your partner.

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Just how high does high-end go? What about a full suspension with 2 wheel drive weighing 18lbs?

At Dreamride high end is reliable, rugged, efficient, low easy maintenance, appropriately performance oriented, a perfect fit and PROVEN. To us, high end is attainable and finite. Our current average price for a Dreamride-built bike is $7500. You can go as high as $18,000 with a Pegoretti road bike (wheels alone can go for $20K in the sport of road racing). That said, please understand that price alone is not a concern for us as builders. We just want the bike to be the best, even if it costs LESS! If you are looking for a two-wheeled fad you saw in a magazine, the weirdest-looking, heavily-marketed, Specialized piece-o-crap, pie-in-the-sky, alphabet-soup-patent-pending, lightest-thing-you-can-get, then you are going to end up with a high-end price and not much to show for it down the road. You'll get ridiculously silly lines of water-jet aluminum or tooth paste-out-of-the-tube, wrapped, bagged and moulded carbon fiber that will be obsolete and/or broken within the year. If you have disposable money, you can even get a new environmental-disaster slave-labor mucky-jewel each and every year. But, those who buy a Dreamride Fully, a truly high end state-of-the-art cross country bike, don't get "purchase remorse" and don't buy a new bike in the yearly marketing cycle. Why? Because from the start and for a very, very long time, it gives you an obvious performance advantage. It is based on a solid, well-built frame and is a classic, not weird for the sake of weird. Triangles are strong! Of course, if you don’t ride the crappy Specialized or the "Italian" bike made in China next to a chemical spill that looks like it belongs in a head shop, it will last until the seals and bearing dry out. Lots of people shop for the fad and end up with an expensive bike in the garage. Some guys get buy those funky roach clip bikes and cheap Chinese Gary Fishers on ebay for a song a couple of years down the line, ride it for a while and discover they want something else. If you do not have the experience and are not willing to trust those who do, it will be only after you buy that high end illusion masked as "high science" that you learn through experience just how thick the smoke is and how shiny the mirrors are in the realm of big company marketing. Our numbers are REAL. If a bike weighs 32 pounds, we tell you it is 32 pounds, not 28. If the best price we can offer on a bike is $8K, that is what is stated. And, our handmade bikes are really HANDMADE in American and Italy!

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Which bike is best for me?

People's needs differ. Overall, the choice depends on riding experience, terrain, riding style, body type, budget and just what you want from the bike. The bike you own currently has bearing on your desires at present, so figure out what your bike is lacking and/or good at and write it down. Many choices are cut and dried: How much suspension do you need? Are you looking to ride roads, mellow carriage paths, hardcore trails, or off the edge of your garage? How much money will the wife let you spend? It is best to be clear on your needs and abilities to buy. Read reviews and tests on this website for help in finding your way. Read reviews and tests elsewhere and get confused. As of 2007, when all other manufacturers are diversifying their product line into fifteen different models, Dreamride is focusing on simplifying choice by reducing the fog to two categories: "All Mountain" and "All Road and Trail." The real value at Dreamride comes from quality construction, advanced solid engineering and PERSONAL FIT!! We build bikes for one person at a time, not the masses, so we guarantee the bike will fit you like an Italian glove. Dreamride is also well known for long travel XC bikes: If you want the perfect trail bike, the DREAMRIDE FULLY is as good as it gets. Period. After reading up on what we offer, EMAIL DREAMRIDE with specific questions remaining. Do not call with questions. Our phone line is reserved for interviews during purchase and vacation booking.

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What do you recommend in each category--freeride, trail, cross country, road?

This helps: COMPONENT MATCHING FOR VARIOUS MOUNTAIN BIKES. We sell the best product we can find to offer. Wander through this website and look at the bikes we have produced and the frame manufacturers we partner with. There are different builds within each category that suit a particular riders needs when combined with a suitable frame. The builds match use. The answer to the question is complex and knowing the complex answers is we do for a living. There's always a specific answer for your needs, if you know what you are looking for. If you don't know what you are looking for, get in touch with us via email. If you know what you want, call.

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How can I get the passwords to the secret section of your website?

To qualify for access to our customer files, you must be a customer. Buy one of the bikes with the jumping mountain bike coyote logo on it and you're in. The information behind the passwords is to help clients with their bikes. The rest of the material behind passwords is to entertain and educate.

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What are the overall best bikes you offer by category?

The DREAMRIDE FULLY CLIMBMAX is the absolute best mountain bike we offer. The DREAMRIDE WHITE RIM TI 29ER MAX is the best rigid, and certainly the best utilitarian rig we sell. We sell a lot of MOOTS frames and bikes, the very best diversified line of bikes available anywhere.

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What bikes at Dreamride have become personal favorites?

The bikes we design and build are all inspired by Moab terrain, but some are designed and built FOR Moab terrain. These are the bikes that see the most attention. The prime guide bike for Moab is certainly the DREAMRIDE FULLY. The DREAMRIDE MUTANT was designed specifically for traveling to and surfing Moab's slickrock playground areas, so it gets a lot of attention as the favorite fun bike. The favored road guiding bike is the LA SAL MOUNTAIN LOOP MOOTS VAMOOTS YBB. For travel, training and guiding long loops from town that include nasty dirt roads and pavement, the DREAMRIDE WHITE RIM TITANIUM 29ER is a tool designed specifically for that use. Nothing else comes close.

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What do you think of the 29 inch wheeled mountain bike?

It is a great idea for those who want a mountain bike that rolls like a road bike and can utilize narrow road bike rims. A 29er is a fine all road and mountain bike for a limited range of sizes and weights. Read more at BIG WHEEL RANT and 29ER TESTING.

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I only want one bike. Of the bikes you offer, which bike does it all?

Sure, there are a number of bikes that specialize in certain chores and are perfect for specific terrains and uses, but a lot of folks are looking for one bike that will do the most for them in any situation, sort of an all-around ride that they can take anywhere and expect it to perform well enough to get the job done. We have a couple of choices in this regard. The single bike that we recommend to a mountain biker who wants JUST ONE BIKE, something to last a lifetime, that will take on paved roads, dirt roads, fire roads, singletrack, climbing, descending and even Moab terrain, is a DREAMRIDE FULLY MAX. It does everything up to and including All Mountain-style riding. It is light. It is rugged. It is beautiful. It will increase your abilities. It is a full custom full suspension bike we build from the ground up for one person at a time. If you say you want it to be your overall bike for life, we build it up to be your overall bike for life. For those leaning toward road biking, a DREAMRIDE 29ER can take on roads AND trails very effectively, and it is made out of titanium for long life and comfort.

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Where can I get the parts list for the complete bikes?

Dreamride parts specifications match their intended use as flawlessly as possible, no compromises. These are formulas, not lists of parts. Parts change within the formula for clients' needs and as the industry progresses with new product offerings. The description of each build listed in THE BIKES section includes mention of specific parts, and displays pictures, but your bike will be personal and unique. No part is a compromise within any of the DSE kits. Complete lists are not printed, emailed, or faxed, and estimates of your own lists are not offered. Descriptions based on purpose of each Dreamride kit are available by clicking on PARTS LISTS. We guard current parts specs and combos because they are gained through investment.

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How do I order my bike?

Find the bike you want by reading the answers to questions below, shop the site, and call 425-259-6419. Measure yourself and your current bike. We need your inseam (barefoot to the floor, do not press in on the taint), height (barefoot), armpit to end of fist, and wingspan (fingertip to fingertip). Have these size numbers handy, along with your credit card number. Call 1-888-MOABUTAH to order. We take Visa, MasterCard and Discover, as well as cashier's checks, money orders and personal checks with time to clear. Payment with check with time to clear is preferred. A 50% downpayment is generally required with the balance charged when we ship the product. We ship all built bikes in a hardshell flight case and cover all shipping charges.

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I can get it cheaper at BIKEPOO.COM. Why buy my bike from Dreamride?

Cheap is cheap, but it is not inexpensive. The value of our product is not only in the machinery, but services based on real experience and knowledge. If you are looking for the best "deal," we sell the best bikes. To us, that is the best deal. If you are looking for "new technology," we sell proven technology. We are not interested in offering untested components. We actually TEST our equipment on the roughest terrain imaginable. We don't pay for advertising, so you don't pay for it as part of your purchase. We do not print a catalog, because things change rapidly and we don't want to have to make you pay for dead trees and old info. Most bike purchases include a hardshell flight case and shipping in the continental United States. We understand your needs because we have experience. Folks recognize our bikes on the trail, even without our stickers on them. Others try, but no one can copy our product testing or hidden modifications to achieve balance and perfect function. No one has our eye for cosmetics, color balance and detail. All of our bikes are built by one mechanic, Lee Bridgers, a man with a Masters in Fine Art who has been riding bicycles on and off road since 1957. Ask about your mechanic at BIKEPOO.

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What happened to Ibis?

Died. MOOTS. Better! Ibis is dead, for now.

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What happened to Ellsworth?

We only carry the best. The state of the art is a constantly moving target. When quality, dealer and customer services are not as promised, we don't pass those problems onto our clients, even if we end up taking a financial hit. It is about integrity, and the best product we can find.

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How can I go about having a custom bike built to my specs?

Pick a frame and a build we offer close to your preferences, call and order. Trust us. We will custom modify the build to suit as long as your wants are up to your means. Dreamride oversees fabrication of frames built by the manufacturers we carry. This is why we chose Moots, Ventana and our own Dreamride line.

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What's up with the toll free tech line for purchase clients?

Yes, if you buy a bike from us, we will help you as best we can over the phone during and after your purchase, for as long as you need it. Folks can even send their bikes back to Moab for service in the flight case we include with each bike.

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What's the deal with Moab vacations as part of a bike purchase, or vice versa?

Dreamride Tours of Moab, UtahDreamride is a mountain bike fantasy vacation provider. We combine perfect bikes that stand out in a crowd and exotic rides where you can get away from that crowd. A combination of a Moab vacation and custom bike allows us to tweak the bike while you break it in. It also allows us to get to know you before you get here or before you buy your bike. This certainly helps us serve you far into the future.

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